Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adult Strom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adultstrom.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
encantada, delivered quickly, exactly as the image 😊
Yellow)
everything is as in the photo
Looks great 👍 It is not possible to wear the necklaces separately though.
Well packed and very happy
Very nice
The fork was attached with a edge and she still can’t sit on this chain
Good
very good
I really liked it. Looks beautiful, the chains are expensive. In the photo there is a chain at the neck of maximum length. On one side the mount was twisted and can be easily fixed.
Fast shipping nice quality
Very satisfied
Broke when I wore it for the first time
Stylish shaper!
i have nit tried yet and i have nit take tge oicture excusime for that
Super! love it, can be worn separately!
Beautiful. I will order more other options. Quickly turns pale. Then it's no longer beautiful
Really cheap material. The alloy looks like it’s going to tarnish after wearing a couple of times. It’s really actually kind of disappointing.
I recommend, it really looks like the picture
Packaging is not very
It looks good
It's not bad to look so small but on an adult neck
The product is fully as described! it looks gentle and the color is almost no different from the real gold. For the purchase I definitely recommend! it remains only to wait for how long the color will hold and will not darken)
Looks expensive and beautiful!
One chain came torn
I recommend it.
Order received on time in good condition thank you for the service
All good
It arrived ahead of time, yet it was broken when ipen the package.
The necklace is great, it came much earlier than time. Thank you and recommend the seller!
The color is yellowed, but in general norms
The chain is beautiful, but it came with a broken lock, and the stone is always twisted.
Perfect!!!!
Exceeded Expectations) color exactly like silver) (silver earrings)
Magnifique
Looks rich and beautiful
All Super! I haven't worn it yet, but from the very first time!
Beautiful
very very beautiful
The product is the same as the picture, the delivery is fast, the seller is recommended
It's whole, it looks great. Thank you
School class, ale yak on the short-after the short (in the photo it is right up to the neckline, but in fact the ledve is not a choker
Torn right fast. Looks nice but not as elegant as I thought
Hermosaaa
Poor quality
Everything is fine, looks like the picture
As Photo
Beautiful, still satisfied, thank you.
I like it very much is beautiful and feminine
very fast delivery looks like gold
Great
so beautiful thanks
Super nice, I arrived earlier than expected in Guatemala🥰
The product received is as described. Will surely recommend the seller.
Very beautiful necklace. Fast delivery.
Are 2 separate the bad thing is that it fades
Reasonable, less beautiful
Very good quality!
Very orange
Very cute
like it
bonito
It's pretty but it's not stainless steel .. Fades soon.
Beautiful and quality
Beautiful, the chain is super finite
Very nice, it's the same as the photo. It would be necessary to see if it does not get ugly with time
As the photo, it is fine for the price average quality the measure I really liked it looks like in the photo
Good chain, neat and very beautiful.
Very cute, the chain fits very nicely recommended
Product has arrived
Very cute decoration. I really liked it.
Very classy! I really like it. Looks more expensive than is it.
Normal quality. I wasn't surprised. Similar to many others, it does not make much difference.
The product received is as per the description. I will surely recommend the seller.
The most important thing is that the product arrived just like the picture and I am very satisfied. I waited a little longer for delivery, but ok.