Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adult Strom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adultstrom.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As expected, it’s nice. Would buy again.
Yoqdi
Thank you for sending it.
Good
Beautiful
It's beautiful
The manufacturer did not take into account that due to the very large attachment, the stones shift and hang down instead of lying nicely on the chest. Of course, you can adjust them all the time and think about how you look.
as in the photo, but it won't fit a thick neck, it will be tight.
Excellent necklace
Gets tangled easily
excellent
very cute, delicate chains.
Very delicate, beautiful. Arrived well-packaged.
It was torn, I repaired it. But it looks good like this. Yellow gold.
Excellent!
Exactly like how i have seen and chosen it. Delivery is very slow even beyond the estimated date of a arrival.
As described, shipped fast.
Pretty love it looks real
A stylish necklace, but how does it get tangled when it's just lying there?
Super pendant, buying for the second time because it's jewelry that tends to darken. I really liked the idea: multi-layered and minimalist. It goes with many things, so I just decided to update. Quite durable pendant, tested, was torn by men's hands but completely accidentally. Wore it for 2 months before, everything was fine. One tiny minus, easily tangled, needs constant adjustment to look aesthetic and neat.
Love love the necklace. Quality is good for the price.. I highly recommend
I can wear this necklace casually daily. Size is good for me.
Very nice for the price
Magic Choker 😍 🔥 💣 👍 😍 🔥 💣 👍 Looks stylish, fashionable, and impactful. 👍 👍 I recommend the product and the seller. 👍 Thank you
Very beautiful accessory, I'm ordering a second one for this price, it's gorgeous and wonderful, but the photo doesn't do justice to the full beauty of the accessory on clothes. It looks better on the body than even in gold; I even ordered it in silver. I recommend it to everyone.
All three chains are connected together, the clasp is good, the chains themselves and this rectangle are thin and small.
Nice product like the picture
Correct
Just like the picture! Very beautiful! !
A great necklace for the price. Hopefully the gold doesn’t corrode off in a few days. Overall a good product!
The product is beautiful, looked very delicate on the body, but after two days of wearing it partially darkened and now looks like copper wire!
Very cute, exactly what we were looking for. Let's see how it will look in a month.
The chains are not bad, but the pendant is tiny. The length is as stated, 2 cm, but the width is not specified; in reality, it's 3 mm, very small.
It doesn't stay up straight. The necklaces are separated. But it looks like they're going to lose their golden shine , like low quality
Nice but very short
Very nice, everything is as in the photo.
Perfect 👍🏽 👍🏽 👍🏽
Good
Satisfied with the product, very beautiful and matches the description, well packaged, I recommend.
Really nice! The gold is a little too yellow to my taste, but still beautiful and looks like the picture. ....................................
Average quality. Already starting to darken.
The package arrived very quickly. The color is very yellow. Looks cheap. During the day, it constantly twists around the neck (three chains twist together).
looks good, classic
super quality.
The color is of course cheap, too yellow. The shortest chain is very short, you can only fasten it on the last link. Well, for your money in general.
beautiful
Item arrived as advertised, same colour, good quality
Great quality, loved the fitting as well
The chain is very beautiful.
Cool! !
I love it very cute
The product arrived very quickly, it matches the seller's description. It is highly recommended and great.
My wife liked it
Looks gorgeous, super soft, good quality, recommend.
Quality product
beautiful
The product is as shown in the picture. But! When worn, it instantly twists, which doesn't look very good.
Super nice, saved me from a rush
Very nice for this price.
Everything is great)
High quality and fast shipping.
It arrived in good condition very nice although it looks a bit delicate I hope it doesn't become ugly or something like that.
It's small
the necklace is very beautiful, and the price is ridiculous.
Beautiful, I loved it, excellent seller and fast delivery.
Good seller
This is small
encantada, delivered quickly, exactly as the image 😊
Yellow)
everything is as in the photo
Skaisti
Looks great 👍 It is not possible to wear the necklaces separately though.
Well packed and very happy
everything is gorgeous, as in the photo
Very nice
The fork was attached with a edge and she still can’t sit on this chain
looks like in the photo, I liked it
Good
very good
as a glitch
I really liked it. Looks beautiful, the chains are expensive. In the photo there is a chain at the neck of maximum length. On one side the mount was twisted and can be easily fixed.
Fast shipping nice quality
Very satisfied
Broke when I wore it for the first time
Stylish shaper!
i have nit tried yet and i have nit take tge oicture excusime for that
Super! love it, can be worn separately!
Beautiful. I will order more other options. Quickly turns pale. Then it's no longer beautiful
Really cheap material. The alloy looks like it’s going to tarnish after wearing a couple of times. It’s really actually kind of disappointing.
I recommend, it really looks like the picture
Packaging is not very
It looks good
It's not bad to look so small but on an adult neck
The product is fully as described! it looks gentle and the color is almost no different from the real gold. For the purchase I definitely recommend! it remains only to wait for how long the color will hold and will not darken)
Looks expensive and beautiful!
One chain came torn
I recommend it.
Order received on time in good condition thank you for the service
All good
It arrived ahead of time, yet it was broken when ipen the package.
The necklace is great, it came much earlier than time. Thank you and recommend the seller!
The color is yellowed, but in general norms
The chain is beautiful, but it came with a broken lock, and the stone is always twisted.
Perfect!!!!
Exceeded Expectations) color exactly like silver) (silver earrings)
Magnifique
Looks rich and beautiful
All Super! I haven't worn it yet, but from the very first time!
Beautiful
very very beautiful
The product is the same as the picture, the delivery is fast, the seller is recommended
It's whole, it looks great. Thank you
School class, ale yak on the short-after the short (in the photo it is right up to the neckline, but in fact the ledve is not a choker
Torn right fast. Looks nice but not as elegant as I thought
Hermosaaa
Poor quality
Everything is fine, looks like the picture
As Photo
Beautiful, still satisfied, thank you.
I like it very much is beautiful and feminine
very fast delivery looks like gold
Great
so beautiful thanks
The product received is as described. Will surely recommend the seller.
Super nice, I arrived earlier than expected in Guatemala🥰
Very beautiful necklace. Fast delivery.
Are 2 separate the bad thing is that it fades
Very good quality!
Reasonable, less beautiful
Very orange
like it
Very cute
bonito
It's pretty but it's not stainless steel .. Fades soon.
Beautiful and quality
Beautiful, the chain is super finite
Very nice, it's the same as the photo. It would be necessary to see if it does not get ugly with time
As the photo, it is fine for the price average quality the measure I really liked it looks like in the photo
Good chain, neat and very beautiful.
Very cute, the chain fits very nicely recommended
Product has arrived
Very cute decoration. I really liked it.
Very classy! I really like it. Looks more expensive than is it.
Normal quality. I wasn't surprised. Similar to many others, it does not make much difference.
The product received is as per the description. I will surely recommend the seller.
The most important thing is that the product arrived just like the picture and I am very satisfied. I waited a little longer for delivery, but ok.