Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adult Strom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adultstrom.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality i love the bracelet and the seller send me a present extra thank you.
Does not flip at all!
My friend has one and has worn it every day for years. So i had to buy one
Super well made, beautiful and the length is accurate
Very nice. Surprised how much bigger it appears than the 2mm which i bought a few months back.
Gorgeous bracelet! The silver looks great, very well polished, and the moissanite stones shine very brightly. The bracelet has the silver hallmark and comes with a gra certificate for the stones. The seller was very nice and sent with the order a silver polishing cloth and a box as gifts for the purchase. Also, i received another gift, another silver bracelet with a blue-green moissanite stone, as seen in the photos. Thank you very much dear seller ! I am extremely happy with this purchase and i warmly recommend the seller and the product.
The bracelet is very nice and sparkly and the measurement is accurate. The only downside is the lock. It’s really hard to unlock it without using your nail.
Beautiful, haven’t taken it off since i got it
Pictures can't do this bracelet justice. It's beautiful! Shimmers like crazy. Very nicely bezel set moissanites in sterling silver with an extra secure clasp. Just what i wanted!
So pretty! The quality is amazing and the sizing is accurate
This is my 2nd bracelet but 3mm and i love love love it!
Beautiful. I requested rose gold plating & seller was very accomodating. Love this way more than a traditional tennis bracelet which took me by surprise. Seller shipped very fast too. Highly recommend!
Very pretty, sparkly moissanite bracelet. The gold plating is decent - a couple of the links look a bit different color, but it's not too noticeable. It's a little bit more cool yellow than my solid 14k pieces, but it matches well enough. Unfortunately the size measures 6.5 inches with the clasp so the length when closed is only about 6.25 inches and it's a little bit more snug than i would prefer.
Looks great and fits well
This tennis bracelet is gorgeous.
Great product quality, exactly as pictured. Doesn’t flip around. Very shiny and the clasp is extremely secure.
Very nice. Sparkling but subtle. Perfect for stacking. But nice even on his own.
beautiful
The product is amazing!
The item is wonderful
Everything is amazing
Fast shipping.
The service is cool!
Second time purchasing for gift
The item is really good!
The seller is cool!
The goods are pretty good
The service is excellent ^_^
The goods are awesome :)
Everything is wonderful :)
10/10 gorgeous!
Amazing quality as always. This store never disappoints.
Absolutely stunning! Great quality and amazing sparkle. Definitely recommend this bracelet!
Amazing quality for the price and it looks great on my wrist. My only issue is that it measures close to 8 inches than 7.5, so it is quite a bit looser than i prefer.
Cute bracelet.
I am delighted. I've been looking for a bracelet like this for a long time. Shiny!
Item as described. I thought it would be smaller, so i will also be purchasing the 2 mm. Highly recommend.
Stunning, more sparkling than a regular diamond
Absolutely stunning
So good I had to order another one in a larger size!
Very nice. 2-3 size stones turned out a bit small.
Sparkly and secure
As described
Its beautiful! Thanks!! !
Love this bracelet!!! Happy i got it! !
I love it. It is a nice bracelet with good quality. I also have received an extra bracelet as gift. Thank you.
It is beautiful and just what i was after. I bought it to remember my mum who passed away in february and it’s perfect!
Gorgeous! Fits perfectly and the stones look amazing.
So pretty!! And delivered very fast.
This sparkles like crazy and feels very secure on the wrist. Love it!
Super fast delivery
I haven't taken it off in 15 days and it's intact. Without a doubt, I recommend.
10k gold, pretty delicate, catches light in a really lovely way. Great as a layering piece
Absolutely beautiful bracelet, unfortunately i ordered the wrong size. They were very understanding and i had to ship it back.
Absolutely gorgeous! Stacks really nicely and works well in a stack. Already putting an order in for another one! !
I've been wearing the tennis bracelet for over a month. It's gorgeous!
Simply perfect!! Very well done, excellent quality!! They really look like diamonds.
I already had this in 14k and diamonds but bought the moissanite gold plated version to compare and try another size. They look very similar but the 14k is definitely heavier and more finely made. The yellow gold plating is quite accurate and not overly yellow.
This is super stunning. Delicate but seems sturdy, and the sparkle packs a punch. Will be back when richer for a solid gold version, but for now this is perfect.
Stunning! Has some weight to it as well, and feels good quality
Stunning bracelet. Second purchase
So happy with this bracelet, think it will be my everyday bracelet . Looks great in a stack or alone. Very sparkly and well made.
I ordered this bracelet in the wrong size, and they were so kind and quick to respond. I have to say i will be ordering it again in the correct size because it is so beautiful. Thanks again!
It’s beautiful ! ! Had some issue with the clasp but seller sent me instructions on how to fix it
Comfy, cute, the clasp is so classy! !
It is absolutely gorgeous ❤️ Stones shine under light. The lock seems accurate but delicate. However i received a size larger than what i ordered. I ordered size 15cm but received 17cm instead so my daughter is unable to wear it.
Silver and gold plated! Looks great. Fast shipping too
Absolutely gorgeous. Looks incredible and no faults whatsoever. I ordered the wrong size and the lovely customer service didnt even hesitate to send me a different size very very happy!
Beautiful as expected, the gold colour looks great and the stones shine beautifully. I love the gift bracelet too it's too adorable. I cannot recommend kuololit enough
very nice size.
So pretty! Just as described. Can't wait to wear it in the sun, the sparkle must be fantastic ✨ Seller also added a little gift and a polishing cloth to the order
This bracelet is so beautiful! Exceeds expectations. So sparkly! Came quickly too! !
Smaller then expected, but so gorgeous! !
Beautiful and as described. Much more sparkly in person which is just gorgeous.
Great bracelet very fast delivery
Beautiful everything i have gotten from this store is high end
Super sparkly and dainty. Shipping was really fast.
Have questions about quality. There's some kind of breakdown in one place. If it breaks, I'll post it. And so cute
Stunning!! Im loving it!! The only thing im not loving is the clasp. The side hooks look very fragile, i hope they do not break.
I’m so happy with this bracelet! It’s stunning, i got the 2mm size so it would look more realistic and it’s really lovely and dainty.
Average quality
Best customer service!!! I was so concerned with shipping issues to the us and kuololit met every request i had. I also needed to customize the bracelet to make it more secure for my everyday needs and they couldn’t have been better about accommodating every question and request. I absolutely recommend this shop. They are the best, their jewelry is absolutely beautiful and second to none. You just can’t go wrong.
If you are skeptical about purchasing, don’t be! Purchased in 10k. Simply a beautiful piece of jewelry. Nice weight. Arrived quickly, good, quality product , looks as shown
This bracelet is incredibly beautiful and so well made! I have two of these after receiving one as a gift and I had to have another. The Moissanites are beautifully cut in a hearts and arrows pattern which really highlights the spectacular refractive quality that these unique lab gems possess. The bezel settings are securely and smoothly fastening the stones, and the clasp is very high quality, easy to use, and very strong. It's easy to put this bracelet on yourself unlike other tennis bracelets and it's so smooth against the skin which is important to me because I don't like anything tight or scratchy on my wrists. Although you should not sleep in your jewelry as a general rule, this bracelet is so comfortable you might forget to take it off at night. To the Kuololit team: you really outdid yourselves on this bracelet, happy Lunar New Year!
Very pretty bracelet but not sure if all stones are moissanite as my Diamond Selector II is dying.
It’s the 2nd time purchase. Really nice bracelet.
So beautiful and dainty. The sizing was perfect for small wrists.
beautiful craftsmanship, Sam is a trusted vendor
Really beautiful and well made. It’s comparable to one I saw through Ring Concierge
Love it! I’ve wanted this bracelet for a long time and finally ordered it. It is really elegant and modern; such a great style. I didn’t want to purchase the larger one since I thought the smaller stone size would look more subtle and real, and it does.
Beautiful bracelet. The product from this store is always good quality, but be careful with the sizing, it is on the smaller side and Seller does not allow return for wrong sizing.
This bracelet is gorgeous! Bought in sterling silver to test out the sizing and style before committing to upgrading to 14k gold. It was slightly too small but love the style and can’t wait to upgrade.
Beautiful
Super fast shipping. Product exactly as described
Make sure you get the right size. They don’t include measurement for the clasp. So the 7.5 inch bracelet is actually 8 inches in total. I had to order another one in the right size. It is a very pretty bracelet and all stones tested positive for diamond on my diamond tester. Also it isn’t too big or too small it’s just right in width and weight. Not super heavy so it was very comfortable when I tried it on. Too big for me though so I will gift it. Shipping was relatively slow but it’s the holidays so that’s definitely why. Packed well and safely for such a long distance.
Love this! Very well made and sparkly.
Love it, it looks really good and I am using it everyday :)
Beautiful bracelet! Wish that I ordered two. Shipping was super fast and I appreciate that! I will be back to order more!
Just beautiful. The clasp seems secure too.
Stones sparkle nicely and gold plating is perfect, not too yellow. Has S925 stamp and clasp is very secure. Came with a gift, GRA certificate, and a cleaning cloth. Love this company. Will buy more.
Very nice ty
Very nice. I am not sure how to open the clasp. Can someone show me?
I’ve heard a lot about this store and most people are happy with their purchases so I wasn’t too worried. The bracelet itself is lovely however one of the two clasps does not stay shut. I’m worried it may fall off while I’m wearing it because of that which is unfortunate. Shipping was very fast and honestly, I’ll probably get another style to make a bracelet stack and see if that one has any issues.
14k gold bracelet with green emerald stone , stone size 2.0mm
I bought a lot of products in this store, everything was always up to par. But the last two pieces were disappointing😞 I wish the store to keep the brand and not to disappoint
This is my first AE purchase and I was a bit hesitant but this tennis bracelet far exceeded my expectations. The stones are stunning and the quality and workmanship is excellent. Excited to make more purchases with this seller!
Looks lovely!! Should have gotten a size down
Excellent! Shiny with secure clasp
Beautiful! Thanks for the gift!
Beautiful bracelet, only issue is the clips are not made equally. One side is tighter than the other which is also slightly bent. Not easy to put on and off but at least it should not fall off whilst wearing it. I will be interested to see how well the plating lasts. No communication with the seller.
I love it. My second purchase. Thank you
I love it.
The bracelet is absolutely beautiful. The diamonds tested as diamonds on my tester . I’m glad this one made it to me . My last order didn’t make it . I tried contacting seller, AE , and usps they all sent me in circles.
The service is awesome!