Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adult Strom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adultstrom.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sweet
All Super thanks seller
It's good as described
Very beautiful, although, I think, not for long.
Super for your money
I took my daughter to the Christmas tree to school, I liked it. Looks very good👍Thank you. It all came to time and intact (no defects)
Good brand but minus the fact that the chain is black
The pretty chains and how expected
All as described. Advise
Once put on and blackened
Very delicate, everything came in and fast enough
👍👍👍👍
Ordered silver-shaven, sent yellow. The quality corresponds to the price. Not bad
The necklace is very good. it looks beautiful. I recommend the seller
Good afternoon! Why are you silent, I already wrote that this necklace did not come to me. Maybe you can still send it to me. I think that the product would suit me, but it is not, unfortunately.😔
Gentle
Very small, the young girl will feel good. pretty, gentle
Beautiful and delicate necklace! Thank you very much!
Quite decent, if you pick up earrings and a ring for it, it will be just fine. Under the yellow gold!
Very beautiful👍😍
The work is very delicate, it looks very beautiful, just need to be careful, recommend
Delicate and cute chain🪄
Love it very much
Slightly different from the seller's photo
Very good for the price
Liked the chain, ordered 3 more. Looks very decent . I recommend everyone, on a thin neck, if the neck is thin, it will fit perfectly.
Perfect, thank you!
Came very quickly, to Belarus.
I liked the product.
Chic decoration
Beautiful
Beautiful, but it gets dark quickly, I order the second
I liked it.
👍
Chic looks
Thank you very much, love the decoration.
Very beautiful chain
A very thin mount, unfortunately, came in a mess😔And so the necklace is very beautiful and delicate
Beautiful decoration, the coating is of good quality, it looks very feminine
Is the same as the photo. Arrived fast
It looks very beautiful, thank you very much.
🔥🤩👍
Is very cute as described
As in the photo.
Norms, such as in the photo
Beautiful little thing, thank you
Very delicate, beautiful
Good!
And the baby's neck is great.
Good
Super
beads are very big
This product is very good 👏👏
👍
Just awesome, and the price is ridiculous
Super❤️🔥
Cute, just like in the photo.
A couple of times to wear, then blacken, but it's predictable! Cute thing!
Good chain for its price
Thank you, love my niece
It looks nice and soft my wife liked it
Pretty
Looks very beautiful
The material turned black on me, it's still pretty
Beautiful necklace
Very delicate, thin decoration. I think it won't last long, but it's still beautiful.
Everything came whole, for such a price the quality is excellent!
The disposable chain for the photo shoot will go, erased the coating immediately
it is very beautiful.it came so early. I do recommend it.
Very gentle, cute
Very cute, neatly made
Broken clasp, so the necklace is beautiful
ordered Jul 9, arrived Aug 30. it's cute, just as described!
The necklace is beautiful, the same as the picture)
Took three of them, all whole, as in the photo
Very pretty
I liked it very nice but I need to try it to see if it rusts quickly, because it has already happened to me with other necklaces. I'll tell you if it rusts very soon.
sooo cutee
Looks beautiful, so delicate. the seller's spa is very reliable. I will order from this seller again
Love
Good quality
Came unfortunately defective, it is clear that she was torn and there was no one bead... so she was waiting for her
Very cute as is to the photo, thank you very much
Arrived within the estimated date. As the photo .. Looks delicate. Thank you seller.
I love the chain. I’m a returning customer.
It is as the image but the only drawback that I see and the most important is that it is black very quickly I think it serves you for a single position but for its price it is fine
All very good quality👍
Delicate necklace, formal or business style
Delicate, beautiful decoration!
Cute, but change color by use
The neck is cool, recommend) the delivery is fast
Beautiful necklace
Unfortunately it gets dark quickly, but this always happens with similar jewelry