Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adult Strom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adultstrom.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A simple blazer, runs large, size 3!
The sewing machine isn't bad - but the buttons and hems are not aligned properly because of this - it's very disappointing. I'll have to take it to a tailor to have it fixed.
The apron, of course, makes you sweat in it! But what an effect! Chic cut and style!
bomb for height 160 OG 88, OT 64, S fit comfortably
Amazing jacket! The leather is very soft, and the quality and stitching are perfect. It arrived incredibly fast! My measurements are 96 cm bust and 72 cm waist, and size m fits me perfectly. Thank you so much! I’m very happy with my purchase!
A very textured jacket, the size fit perfectly, the size chart and reviews were very helpful, I recommend it to everyone 🔥🔥🔥
The photos don't match because they were taken from the original Russian brand, but overall everything is great, close to the original, well-sewn, eco-leather is quite decent, doesn't run small, I took size M, but I usually wear S, could have ordered my size.
This is the most satisfactory leather jacket i have this year.
does not match the size
It wrinkles a lot, doesn't hold its shape well, looks a bit longer in the photo, and is also wider than size S.
luxurious jacket for the luxurious 💔 The jacket has no strange odor and retains its shape despite being thin. The faux leather is soft and pleasant. 👌🏻 smooth 🥰 he is magnificent 👑 The price is amazing for such quality! mine is size S (164 cm, bust 80 cm, waist 84 cm, hips 59 cm) there is room for a thin tank top, a top, and even a T-shirt
L-44-46, much smaller than my size 46, but not critical.
A beautiful jacket. fitted, great material. i wear an eu size 36; i bought a size l, and it fits perfectly. thank you to the seller.
The product matches what was stated. very nice jacket 😍
The size is correct! The sleeves are a good length. My height is 158 cm, measurements are 90-65-90.
Fits the body perfectly, allowing you to create many beautiful looks. I liked the quality. Thank you to the seller!
Meets the description and expectations. I recommend purchasing. Thank you to the seller for the fast delivery.
Delicate leather, excellent tailoring quality, interesting design!
A very stylish jacket, suitable for both evening and office looks.
Fits very nicely, one of my favorites.😍🥰