Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adult Strom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adultstrom.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
More comfortable than others I have tried, suitable for extended use. A bit larger than I expected.
Very good, it doesn't quite fit all the way into the grooves, but otherwise it's great.
Comfortable, looks good, only issue is the largest ring was still a bit small so i'll have to order a bigger size. other than that a good product!
perfect fit and good quality
It is very comfortable and fits well.
The model is a bit large for a nano.
The quality is good. i wish there were xl options - i am 19cm, it is fine with the widest ring, but one size up would be better
Product is fine but they literally printed package content on the packaging.
Comodissima
Product shipped quickly and as described. For my measurements (7 cm flaccid and 16 cm erect), it's the ideal size.
Good cage and it keeps it locked well. has some difficulty when you insert the key but its works. feels snug
Runs very small, better to choose a size up.
Have bought a larger size previously. this will be shorter and keep things tightly packed.
a little small
Everything perfect, fast, reliable and matches the description, very satisfied, thank you!!!!!!
The quality is nice but it’s too big for me
Sturdy plastic with multiple ring sizes to fit different men. Comes with lock and key and other less permanent locking devices. Can't wait to try.
Comfortable, smaller than expected but still fits well. Good value
Very comfy and mostly invisible when standing
The lock mechanism is weird but everything else is fine , will be taking a smaller one next
Great product, but it has some problems when inserting and the it’s difficult to lock it. Also sizing is off, the product is bigger than measurements so a size lower
Unfortunately, one ring was broken and arrived that way; otherwise, it's a good product.
Very difficult to put it on; after many attempts, I have given up on wearing it.
Too big! Take one size smaller
As described
Delivery is slow
Well it is a bit confusing choosing the right size, i like that it comes with a lot of rings. A bit hard to put on
Good quality thank you
Beautiful, well made, arrives as in the photo, sizes need to be reviewed
The gap between the ring and the testicles is much too narrow.
same as the description
Fast delivery, looks good.
Very good, was a little big so ya
Yes
I'm a middle sized european male and this barely fits. Order larger.
Just like the description, it is very easy to put on and very comfortable to use.
Good quality product. Mach better than cb-6000
Arrived in perfect condition and well before the scheduled date.
Item is just like the picture
.
I ordered the largest size, and with a bit of practice, I was able to get my penis in there. Even after several hours, it's still comfortable to wear and a pleasant sensation.
Large fit soft 5 inches
Perfect. I have even bought another one.
perfect and very comfortable
It feels quite comfortable and snug; I could have ordered a smaller size. Next time, I might order an even smaller one.