Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adult Strom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adultstrom.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super,thanks
Was a bit big and so sent sit flat on neck
class
I thought it had buttons to shape the neck, but it only has a clasp at the top. I didn't like it much, but the design is very faithful to the image.
Not like describing
Excellent product, arrived very quickly, I loved it.
Perfect
A bit stiff, but still good.
It’s ok
Very good
Very pretty necklace and soft to the touch. Very sexy. The package arrived in 5 days.
Slightly too big but i like it
The truth is that without further ado. It only adjusts at one point (the top one) and the rest hangs over the neck. It's more suitable to wear with a casual look than a BDSM collar.
Very pretty. However, at the neck level, there is only one strap at the top, so the bottom part is not well held. A trick to find to better secure it. Pass the rings through the straps of a bra or tank top, for example.
Good item, fast shipping
It doesn't seem of poor quality, just like in the photo, okay.
Everything as it should be, very well crafted.
Beautiful as in the photo
Great item looks as it does in pictures. Great design with a little unique touch in the middle. Fabric is soft too. . This is just right. If this helps please give me a thumbs up and have a great day 🙂
Good. I'll buy more.
For the price, it's really good.
ok great
More or less it's not bad but it could be better
It took 10 days to arrive in Brazil. Very fast! But I found the design strange for me, I think my neck is too thin and it didn't look good. But the piece itself is beautiful.
It rocks
Product as described
Very sexy collar. Thanks.
Bought for my goth granddaughter,,she loves it looks very expensive,
A bit scratchy, but otherwise good material and comfortable to wear.
A little big
Everything matches the description, thank you.
Quality ok
The product is an interesting and original addition. The quality of the product is acceptable, the appearance of the material/leather is carefully crafted. Wife satisfied with the purchase.
Cool
You have to have a very long neck for it to fit well and also very wide.
Great price. Sits nicely on neck when worn.
For the price (us$1.69 using aliexpress coins), this gothic choker was a good bargain. Althouhh the material is not really leather, nor even pu leather, it seems to be sufficient for its specialty purpose (cosplay, parties, as a prop for erotic photography, etc.). The hardware is not cheap aluminum but heavier steel. The sewing appears to be sound and secure. This choker will comfortably fit a neck circumference of up to 17 inches.
Everything is great.
Simple but effective
Very nice necklace and matches the photo.
Fits as described and looks good.
It looks very elegant, depending on what one pairs it with.
Nice
Not as sturdy as on picture
Great quality, great service, thank you :)
Great, looks great on my wife
Everything is fine, gladly again.
Quite good, I liked it a lot. The measurement fits my neck well and I appreciate it.
looks not bad for the price
Cheap material and no view from the rear = no collar just a p.u. String ! = > 3* rate only
I found it beautiful, high quality, and comfortable. HIGHLY RECOMMENDED. Very versatile for creating looks.
Conforms to the description
As desceibed
The product meets the stated specifications.
good
Super goods exactly as depicted, thank you very much.
It looks awesome and is of great quality too but it doesn't sit high up on the neck like the photo shows. It slides to the base of the neck while the lower straps sit above your upper chest. If you only want to wear it low then it's great.
Fits well looks good rings are handy fir a lead x
Magnificent
Perfect
Excellent ! Thank you
Great product, fits European necks too.
Good stuff can't wait to put it with a future outfit
Looks good
Item corresponds to the description Delivery was made within the specified time Seller is recommended
Ok
I wish the metal part was gold. But the overall look is amazing
Top
🥰 🤩 ❤️ 🤗 😎
Sexy
It’s okay, doesn’t smell weird
Exactly as described.
Item as described, shipped and arrived fast, very happy.
It's super cool, very modern, I love it.
I found it big.
Quick delivery. Item is well made. It seems a little bit too big vertically, as the bottom couple of leather bands don't sit too nicely on my clavicle, but it may be my build that is the issue.
with two laces to close would be perfect
Very good product and high quality!
Excellent
Looks cool.
Excellent quality