Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adult Strom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adultstrom.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
we love it
Just like the image, it fulfills its purpose for playing and subduing your little one, widely recommended for your partner 😎
Overall, the chain is cool, just smaller than in some of the seller's photos, and not packaged at all in a transparent bag (it would be great to have at least more secure packaging so nothing gets damaged).
Amazing! Me and my boyfriend love it!
It's good for what it is. Decent quality and works how it should. You just take the chain and throws it through one of the hearts to get it to work. People who don't know that aren't the smartest. Still, it's decent for what it's worth.
It's quite heavy, not to the point of being uncomfortable but gives the impression that it's sturdy. The hearts are small, smaller than I expected, but they work without any issues. I don't plan to use them very roughly, but for playing for a while.
Arrived before schedule. Great quality
It is durable, although no matter how much I choose the largest size, it still remains short.
Very good quality 👍
Feels great and fits nicely. I have a large head and i was able to wear it.
Didn't realize that it would be able to collar me until my friend grabbed it and leashed me like some dog, made me giggle a bit, overall it's good quality, no green around my neck even after sweating and it's fun to fidget with (which is what i initially bought it for) easy assembly
It arrived very quickly, it's beautiful just what I expected.
Thank you!! ! Excellent, beautiful...
Nice chain, collar. Not for rough handling...chains come off easy
Many thanks to the store, its employees, and whoever delivered the package with the accessory in perfect condition!
Lovely little necklace, watch a video to understand how it works :)
Cute necklace
Very good size, feels sturdy and very charming, thank you very much!! ❤️🤍❤️🤍
Amazing
Thanks again!
The product is fine, only the first photo on the page is misleading about the chain size; it is quite thin in reality.
It is useful and quite durable.
The material is very slightly resistant, but it looks good.
Its a little smaller than in the selling photo, but its good quality. Its pretty durable and it looks cute.
Excellent, beautiful... Thank, you!! !
very good and super durable
It's nice and for the price it's okay.
Very cute and functional, the heart is small.
Wow!!! It's huge 😁 thank you, everything is fine.
very cute 💖
Very stylish necklace! 10 stars!
It feels high quality and is good for the price.
It seems to be very durable, but I thought it would be larger and thicker.