Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adult Strom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adultstrom.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality fast delivery highly recommended
Super fun
Brilliant texture, great colour, base is perfect for harnesses or strap on use, size is as advertised. couldn’t be happier with this one honestly! would definitely get this again💯
This is very safe y'all i've tested it, it fit very well and it's not too hard to clean
I really do love how this looks! it has such a pretty purple iridescence to it. the silicone is very firm, but not uncomfortable. i accidentally ordered the smallest size, so it's not usable for double penetration, but i think the small is quite a nice size for anal!
Fast shipping. Awesome, that's what she said.
Nice and colorful butt plug
Not quite as soft as i thought it would be but it's good
Cool
Huge but soft, pleasure guaranteed to your partner.
Super fast delivery. Cutest toy ever. Iridescent aswell A bit smalller than anticipated which is fine.
You know u will like it and will enjoy it good products m
Good looking design. bit smaller than expected for a "monster". oh well, it will get used and abused.
I received the order! Everything is OK!!!
I'm not used to using it yet, so when I first tried it, I felt like it was a completely different experience. The size was also a bit better.
I won't go into details, but it's well made 😘
I absolutely love this thing, but i’m giving it a 3 star because the type of silicone it is made of makes every tiny little fuzzy stick to it.
It arrived on time here in northern Portugal.
It came in opaque packaging, anonymously. Everything is great, I recommend this seller.
The glans is thick and benefits the prostate, and the shaft rubs against the anal opening in bunches, making it feel great and amazing 🩷
It looks of good quality
My wife liked it.
The dildo is cool, but I mostly use it for anal play; girls, you won't regret it.)
I bought the smallest one, I didn't find it that small and the texture is quite nice.
Nice size thought it wider but did order the small size
Pretty good but order a large size and it has a nice texture
Thank you, very gentle.
Fast delivery and well packaged, the color is beautiful :)
Larger than my expectation. So.. its good :)
The material is of high quality, it has no burrs. My wife loved it and enjoys it a lot.
small but good
Excellent price, product, and seller
OMG!! AWESOMEeeeeee!!!
It's a bit smaller than I thought, but it's very soft. If you're not used to the texture at first, it feels a little strange, but then you get used to it.
Excellent purchase
I like it x
It's a huge pain to put it on, but I love it.
Great, it works well, I recommend it.
Very good
Chose the small size, but it's still really great ! ! Packaging was okay but doesn't really work for long-term storing. Good thing is, it's really discrete so didn't have any problem with that
It is well packaged, looks good, we will try it, thank you.
great perfect and just like a real one.