Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adult Strom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adultstrom.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfectly fine on my libeling hottie. adjustable, so fit on every size of neck.
Nuce
I actually got this as a joke, between my partner and i and it’s good quality and it feels comfortable! so i’m winning here, also low-key he better use it 😌 definitely something i’d recommend good quality go for it!!!
If you want proof that your partner hates you, buy this and you'll quickly see how much they wanna pull on it
Doesnt pinch your skin, heavy and durable. good for kinky people
Bla bla bla bla bla bla vla bla hwj jejw heje dndj ej sjeje ejje
Good material, fits well
Looks pretty good but it isn't as black as it was listed. looks like it can handle being pulled but i haven't yet been able to use it so i may be wrong.
Very comfortable, nice looking, material seems to be of good quality, great for hugging but doesn't hurt too much (just enough to be necessary).
Its nice to have good quality and is pretty
Excellent.
Very beautiful necklace, with necklines it looks fabulous.
As described. Excellent material and good finishing.
It seems to be of good quality
Just fun 😁
It's made of a fairly heavy metal, really very good quality.
fits perfectly
A bit heavy, but stable, and I love you 😍👌🏻
Beautiful ❤️
Necklace arrived quickly, fast and user-friendly shipping. Very beautiful and the item is just like the photo.
Very pretty
It is nice very well made
Everything is fine, except that the heart wasn't in the right place and I'm a bit confused about how to put it back there.
Very nice. My boyfriend loves to use it on me
Super cute love the color
Strong metal good chain cute neochromiom style
Good material and very defined color, perfect for the design.
Super
Very pretty
very beautiful
My girlfriend loves it
No words! Beautiful.
Product identical to the one in the photo, heavy material and nice color, 10/10 depending on the situation.
My girlfriend loves this necklace; the product gives a good and high-quality impression. The necklace has a nice weight to it, and even if you pull on it a bit, it doesn't feel like it bothers her at all. So, highly recommended.
Solidly made and just like in the photos in the ad. If you assume it will be lightweight, be prepared to definitely feel that you are wearing it.
It’s amazing
Very good, I liked it a lot and it arrived perfectly, great material.
My girl is loving this..
Made from very solid metal, and doesn't feel cheap..
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Honestly, I have nothing to say, it's just perfect.
Great, as expected.
It's fun to have some fun at night.
sent on time and in correct packaging, no complaints
The material is strong metal, it is of very good quality, the gray color does not fade and it looks great, just as shown in the image, highly recommended.
A gorgeous decoration, I really liked it.
Chain is a bit thinner than i thought it would be but i still love it a lot and it works as intended!
Nothing to complain about, arrived one day late but the package was in good condition.
My partner absolutely loved it good quality thank you for your service
I'm curious to see how it works. The chain is of very high quality and well-made. Let's see how it performs in practice. I'm excited.
very good
Top and sexy
Very good quality 👌🏾 Recommend. Chains are thick and durable.
Beautiful and sturdy material! Highly recommended.
I really liked it, I ordered the longer one, it reaches the waist or hips if you adjust it a lot, it looks durable and the color is nice ☆
as shown in the photo
Top!
Good quality
Seems good
Beautiful, firm and of good quality.
I loved it! Nice for choking kinks (if your into that)
Very good quality, fast shipping to Poland. I recommend.
The colors are very pretty. They are not heavy.
Very cute and as pictured.
I love this necklace thanks seller highly recommended
Light metal. Nice necklace.
It was not easy to break.
I was touched by how kind the delivery person was.
awesome
As expected. Metal is not amazing quality, but fine for the price
Omg i love this so adorable i love it is so long and the chain is not pinching or painful at all to wear or pull at all. Its super sturdy.
Very good product works as described and good quality i can recommend it easy to use and worked out of the box
Excellent product, punctual delivery, and I highly recommend it.
Thank you, everything is great!
Super beautiful color, fast delivery, and seems to be of good quality.
Everything perfect, good quality.
My husband loves the new necklace. It brings so much kinky in our relationship and spice it up 10x. We tell our family and friends all about it and how they should get one just to try it out. Give it a try and bring the freak out in ur relationship
Perfect
There good and very strong so that's good so if you wane try it it's a good thing the like hart or something else you choose is not like heavy metal but it's good
Very good, just can't be pulled hard.
Very cool, it has a nice color and I didn't notice poor quality.
I liked it. It has an appropriate thickness and the length is good. It reaches up to the navel. I recommend it.
Just like the photo
Great product!!!
It's very nice, I would recommend sliding more carefully.
The size is very good, and it feels sturdy.
Just as it appears in the photo ☺️
Looks good and feels sturdy too, ordered two with no regrets.
Good material, worth it.
Doesnt glide good over skin, makes the pulling thight hard to actually do :/
Good product, shipped quickly. Good product, shipped quickly. Good product, shipped quickly. Good product, shipped quickly. Good product, shipped quickly.
ssssscccccchhhhnnnnnnnneeeeeeeeeelllllllllllllllleeeeeeeeeeérrrrrrrrrrrr. Shipping u
It’s fine for the price. Long chain and sleek appearance. Alright as a necklace
Very short
Arrived fast and as described
It's very beautiful, I loved it! 💞💞💞💞
Perfect
It’s exactly as described. The metal chain is twisted and there is no way to fix it. Aside from that it’s fine. Worth the price.
Exactly as described by the seller, arrived much earlier than the indicated date, seller 1000% recommended, I loved it, I hope my wife likes it too, we will continue buying.