Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Adult Strom (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adultstrom.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality and design
It arrived on time, within the estimated timeframe, with the skin somewhat marked.
gorgeous accessory
Very cool, really good quality, i love it, just as in the pictures
Very nice
Very nice item. Arrived as described. Fast shipping too
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Super quality.
Looks like the one in the game ^^
Love it 100% what i expected
Will be great for a rave party
I really like it.
The type of choker you put a leash on to drag your scared boyfriend around through the makeup store
Better quality than most chokers from AliExpress. Thick, comfortable, adjustable in size. I am completely satisfied.
It arrived well, it was a small package. Protected The only downside is that the tracking wasn't very good; it had arrived at my country's airport but didn't move from there.
Yum
Perfect
Absolutely love this!! It will go great with my wolf girl cosplay! I was happy that it actually fit me too!! I usually have a hard time because i have a very tiny neck.
Awesome! It looks exactly like the picture, pretty nice.
It's good value for money but took a long time to arrive. Although it is understood being a product from China
Exactly as described, it's got around 45 cm so be aware of your neck size when purchasing it.
It's very beautiful, just like the image.
Nice choker. Fits nicely and snug. (3th hole) tho the buckle at the end makes it difficult to take off.
Took almost 2 months to arrive
All is okay
The necklace is fine, but it took too long to arrive. more than 2 months
Ideal 😍 😍 😍
cool
identical to the photo.
Very fast delivery, I received them in 2 weeks. The necklace is of very good quality. I love it ❤️ . I ordered them on April 11th and received them on April 25th.
very good quality
100/10
Good quality ❤️ Perfect fit 🤭 Arrived rather shortly <3 would recommend! !
normal
Good quality for the price and shipped quickly.
very beautiful, just like the image
The truth is that it took a long time to arrive, but it arrived. It's very nice, although not of great quality, ideal for munchs.
Fast delivery 📦
Perfect
I was called a dog and the whore product is the same as in the photo 😍
I recommend
The material looks of very good quality, it even looks better than in the image. The design is exactly as shown in the reference photos. I don't have a photo because it was a gift for a friend. I didn't arrive as fast as I had liked, but I understand it's because it was an international shipment.
well done
It arrived earlier than expected, taking less than two weeks. Impeccable, without any details. Good quality, comfortable material, it is perfect.
Just like in the image
very high quality, looks very stylish on the neck
It arrived very quickly and the quality is simply disgusting
Show
Really accurate and feels great
Exactly
This is on the smaller size. A woman might be able to wear it if they are on the smaller size, a man definitely cannot wear this. You need to wear this at the third hole at least for it to look good. I'm a medium size woman and i have to wear this at the second to last hole, so it doesn't look great.
A lot longer than expected but that’s fine. Still cute
It arrived in 51 days, it took a long time... Perooooo is beautiful. Feels good material. It's just the same.
Great
There is something small left and I am a woman, this to a man surely does not enter
Hello, good evening, the article arrived but my aunt tried it on her and it is useless, she was disappointed with the article thanks a greeting
Exactly as pictured. Very comfortable.
I love it, nothing to say. Good size even on thin neck. I love it, nothing to say. Good size even on thin neck.
exactly like the picture and from the game, I loveeeee 💕
The product is of good quality, I do not rub the neck, metal objects do not give cold to the neck, I like it!
Beautiful, it's exactly as it is in the photo!
Came the youngest of the expected
Impressed with the quality, fits perfectly for both cosplays and daily usage. I highly recommend it.
The choker is not bad, but one of the straps broke when I was measuring it
It’s a collar so um,, maybe best for smaller necks
It's far too short unfortunately😱
The necklace is beautiful I love
perfect
Is as pictured. Fast delivery